There are several possibilities for why an invoice may not show on the WTP screen, if you check all the below you will find your reason:
- Check that the ‘Payment Date’ on WTP is on or after the invoice date.
- Check that the ‘Last Due Date’ on WTP is on or after the due date on the invoice.
- Check you have not ticked to show ‘Only transactions with this bank’ or ‘Only transactions with this method’ ticked. If you want to use this filter, then ensure your invoice has the correct bank or method selected.
- Ensure the invoice is still outstanding. You can check this by running an age of credit report by transactions.
- If you have the Module for electronic banking and have set the payment method to Electronic, you must ensure that you have entered all the details on
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