How do I formally change a National Insurance letter

If your employee requires a change of NI letter, the programme will not allow you to process their pay without doing this.  When you go to process their pay run, you will get the following message

You then need to go to Home > Employee Records > select the employee > NI Cumulatives > Click Formally Change this Employee’s NI Letter and Enter new NI letter > OK > save.  There is a list on the screen to indicate which NI letters are to be used.